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kidSOS

The safe
way to get
lost



KidSOS support


Below you can find the most frequently asked questions about kidSOS. Please select your question to find the relevant answer. If your question is not listed, please send an email to info@kidsos.nl.


I have my kidSOS product, what do I do now?
I did not receive the email confirmation of my activation.
What is a kidSOS ID?
It is hard to slide the wristband's ring over the strap. Is that ok?
Can I also change my details while being abroad?
I want to order an extra wristband
Are the wristbands for individual use only?
How much do you charge for KidSOS?
What is a kidSOS membership?
I want to cancel my kidSOS membership
How do I renew my membership?
Who's behind KidSOS?
I found a kidSOS product lying on the street, what do I do now?
Can I test kidSOS myself?
Do I have to wait for the wristband before I can register my details?
Is it obligatory to publish my holiday and personal details online?
Wat does kidSOS do with my personal information?
How do I attach the sticker?
Does the sticker stick to any kind of garment?


I have my kidSOS product, what do I do now?
Visit www.kidSOS.nl. Please enter your email address and mobile phone number at the “Do you have a kidSOS wristband?” section. Tick the General Terms box and activate your account. You will immediately receive your PIN by email. Go back to the kidSOS website (upper left corner) and login and continue by filling out your child's details.


I did not receive the email confirmation of my activation.
Check if the email went into your spambox. If not, try to create a new account by entering your mobile number and email address again. If your account already exists you will receive an error. Please click then on the 'forgot my PIN' link. If you still don't receive your PIN please send us an email at info@kidsos.nl.


What is a kidSOS ID?
The kidSOS ID is the unique 8-digit code on the wristband or the garment sticker. By filling out your contact details, you connect the kidSOS ID to your phone number(s) and email address.


It is hard to slide the wristband's ring over the strap. Is that ok?
The first time you use the wristband, it could possibly be difficult to slide the plastic ring over the strap. However, this prevents your child easily opening the wristband. In case of emergency, any adult can easily remove the wristband.


Can I also change my details while being abroad?
Yes, you can by visiting www.kidsos.nl or by calling +31 887776668.


I want to order an extra wristband or sticker
Every kidSOS product (wristband and sticker) is attached to a subscription. You can add each kidSOS product to your kidSOS account. Here, all your kidSOS stickers and labels are conveniently arranged. Do you want to order extra products? Please click here.


Are the wristbands for individual use only?
The kidSOS wristbands and stickers are connected to the (contact) details that you provide. You can always change these details and use the kidSOS product for a different child, for free!


How much do you charge for kidSOS?
You can find the current kidSOS products and pricing here. Of course redDog gives you a discount when you order multiple products. If you order your products online, redDog will charge € 1,45 for post and packaging.


What is a kidSOS membership?
With every kidSOS wristband or sticker you get a free one year membership. This membership will automatically expire after one year and you will be notified to make sure that you can renew your membership in time. You can renew your membership for just € 5,- per kidSOS product per year.


I want to cancel my kidSOS membership
By removing the kidSOS ID from your account (by clicking the red cross next to the relevant kidSOS ID) you remove all relevant information attached to the kidSOS product. The membership however, will still continue until the expiration date. You can reactivate the kidSOS product at any given time by again adding the relevant kidSOS ID to your account. Do you want to terminate your kidSOS membership permanently? Click on the &Stop kidSOS& link in your kidSOS account or send an email to info@kidsos.nl.


How do I renew my membership?
You can easily renew your kidSOS membership by logging into your account and click on the &renew& button. You can find this link next to the expiration date of your current membership. You can renew your membership for only 5,- per kidSOS wristband per year.


Who's behind KidSOS?
kidSOS is a service provided by redDog Travel Support Nederland BV. Next to kidSOS, redDog offers a range of versatile services for active travellers and sport enthousiasts. For more information please visit www.redDog.nl.


I found a kidSOS product lying on the street, what do I do now?
If you have found a kidSOS wristband on the street, the best thing you can do is call the kidSOS phone number on the product. If the kidSOS product has been registered, you will automatically be connected to the parents concerned.


Can I test kidSOS myself?
Of course you can test kidSOS yourself. This is great way to be sure that the contact information that you provided is valid. The service number is an 088-number, which means that the calling costs are the same as when calling a (Dutch) landline. If you call from abroad, international charges apply. If you want to test kidSOS, the best way to test is to use a phone number that you have not listed in your account, because in some cases, it is not possible to connect your call to the phone number you are calling from.


Do I have to wait for the wristband before I can register my details?
Yes. In order to activate your wristband you will have to register the unique 8-digit code in your kidSOS account. After connecting your contact information to the kidSOS ID, your product is ready for use.


Is it obligatory to publish my holiday and personal details online?
No. You can choose which information you want to fill out and publish online for possible finders. Publishing your holiday address can be useful if you will not be within reach by phone all the time. Beach guards or local authorities for example can find your information online at www.kidSOS.nl with the necessary 8-digit code if you choose to publish this information. They can bring back your child to your residence or hotel, even before you have noticed.


Wat does kidSOS do with my personal information?
Nothing. The information that you provide will only be used to make sure that you and your child are back together as soon as possible.


How do I attach the sticker?
Make sure the helmet&s surface is clean and free of dust and grease. Attach the sticker carefully: Once the entire sticker is stuck on the designated surface, it may be hard to remove the sticker without causing tears, dog-ears, or decreased glue power. Do not use the item on which the sticker is applied for 24 hours. The kidSOS sticker is weatherproof and scratch resistant. However, frequent exposure to sun and water (especially salt water) and vigorous and frequent scratching will reduce the lifespan of your kidSOS product.


Does the sticker stick to any kind of garment?
The sticker is intended for use on a plastic (ski)helmet. The sticker is unfit for coated materials. Attachment of the kidSOS sticker is at one's own risk! kidSOS and RedDog are not responsible for damage to the helmet or any other garments.


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